Clear answers about iMPAC warranties, cover and claims.
Browse the questions below by product. Always refer to your policy schedule and wording for the exact benefits, limits, terms and conditions applicable to your cover.
An iMPAC Mechanical Warranty is designed to help protect customers against the unexpected cost of specified mechanical and electrical repairs. It complements the Manufacturer’s Warranty by providing protection after it expires.
All plans cover the same components, cover includes specified mechanical and electrical components such as:
Always refer to the schedule for the specific components and benefit limits.
Not necessarily.
The policy covers specified internal engine components listed, together with approved labour where applicable, subject to the policy terms and benefit limits.
Yes.
Specified electrical and electronic components included in your selected plan are covered.
No.
Normal wear and tear, gradual deterioration and routine maintenance are not covered.
No.
Routine servicing remains the customer’s responsibility.
Where a covered component fails and results in an oil leak, cover may apply to the failed component, subject to the policy terms. Oil leaks themselves, and any damage caused by an oil leak, are not covered.
No.
Accident damage must be claimed under Motor Insurance.
Not automatically.
Cover for overheating depends on the cause of the failure and the resulting damage. Claims are assessed in accordance with the policy terms and the applicable benefit under the policy.
Yes.
A 3-month waiting period applies to new policies, added vehicles and upgraded benefits.
Repairs must be authorised by iMPAC before work begins. The vehicle should be repaired by an approved repair facility in accordance with the policy requirements.
Claims may be declined if repairs commence before iMPAC has authorised the claim.
Yes.
The vehicle must be serviced according to the manufacturer’s requirements, and customers must retain proof of servicing.
Failure to comply with the servicing requirements may affect claim eligibility.
Yes.
Approved labour costs relating to covered repairs are included, subject to the policy terms and benefit limits.
No.
The applicable waiting period must first be completed before cover becomes effective for eligible claims.
Vehicle substitutions may be considered in accordance with the policy wording and underwriting criteria.
Modern vehicle repairs are expensive. A Mechanical Warranty helps reduce the financial impact of unexpected mechanical and electrical failures.
Peace of mind knowing you have financial protection against costly mechanical and electrical repairs.
Yes, we cover the first 60kms of the tow (round trip). Towing needs to be arranged through the AA directly.
No, diagnostics are not covered. We only cover strip and quote if the repairer needs to physically strip the vehicle to determine the cause of failure.
It helps protect customers against accidental road hazard damage to tyres and rims.
Examples of road hazard damage include cuts, bruises, impacts or breaks caused by:
No.
Normal wear and tear is excluded.
Puncture damage resulting from an insured road hazard may qualify for cover where the tyre is deemed unrepairable and the claim meets the policy terms.
Where a rim has sustained insured damage and is deemed beyond safe repair, replacement may be considered in accordance with the policy terms, benefits and applicable limits.
If a damaged rim is deemed safe and suitable for repair, cover will apply to the approved repair cost in accordance with the policy terms. You may elect to replace the rim; however, any costs exceeding the approved repair amount will be for your own account.
Yes, where caused by an insured accidental road hazard and subject to the policy wording.
Yes.
Covered accidental impact damage to rims is included up to the selected plan limits.
Yes, if caused by an insured road hazard and subject to the policy terms.
Yes.
Provided the insured rims meet the policy conditions.
No.
Theft is not covered under the Tyre & Rim Warranty.
No.
Vandalism should be claimed under Motor Insurance where applicable.
Yes.
Tyres must meet the legal tread depth requirements.
The policy covers the tyres declared and accepted under the policy. Any changes should be disclosed in accordance with the policy requirements and waiting periods will apply.
Yes.
Customers must contact iMPAC before repairs or replacements are carried out.
Claims are assessed based on the cause of the damage and the policy terms. Kerb impacts will not qualify as insured road hazards.
Premium tyres and alloy rims are expensive to repair or replace. The warranty helps protect customers against these unexpected costs.
Yes, we cover the first 60kms of the tow (round trip). Towing needs to be arranged through the AA directly.
AutoBody Protection helps cover the cost of repairing eligible minor cosmetic damage that occurs during everyday driving.
Examples include:
No.
Motor vehicle accidents must be claimed under Motor Insurance.
No.
Hail damage is excluded.
No.
Rust and gradual deterioration are excluded.
No.
The product is designed for cosmetic repairs and does not include replacing body panels.
No.
Lights are excluded.
No.
Mirrors are excluded.
Only where the damage qualifies as an eligible cosmetic repair. Replacement of bumpers or major impact damage is not covered.
No.
Paint deterioration due to age, sunlight or environmental exposure is excluded.
No.
Claims are generally limited to one claim every three months, subject to the policy terms.
Yes.
A 3-month waiting period applies to new policies.
Yes.
Customers must obtain iMPAC authorisation before repairs commence.
Yes, repairs should be carried out by an authorised RMI and VAT repairer after iMPAC has approved your claim.
Minor scratches, stone chips and parking dents are common and expensive to repair professionally. AutoBody helps maintain your vehicle’s appearance while reducing the financial impact of these everyday cosmetic repairs.
Stone Chips: An area not exceeding 3 mm (three millimeters) in diameter.
Dents: We will pay for repairs of dents to your vehicle which are between 0cm (zero centimeters) and 30cm (thirty centimeters) in diameter. Where any part of the body panel has been ripped or torn, the maintenance required shall not be defined as a dent and will not be repaired with this IMPAC Auto Body Maintenance Plan.
Scratches: We will pay for repairs or restoration to “scratches” to the bodywork of the vehicle between 4cm (four centimeters) and 30cm (thirty centimeters) in length.
Depending on your iMPAC Auto Body Maintenance Plan, the below benefits is available quarterly
Speak to one of our specialists and we’ll help point you in the right direction.
